What does a design-led agency add to gifting?

The gift-sending moment is a design problem first: how the option is surfaced, how much friction the message field adds, and whether it reads as part of the brand or as a bolted-on app. That is where conversion is won or lost.

Which other tools does Process Creative integrate with?

Klaviyo, Recharge, Yotpo, LoyaltyLion, Searchspring and Nosto among others, so a gift order can be routed into lifecycle, loyalty or reviews rather than stopping at the thank-you page.

All agency partners

Process Creative

Q: Has Process Creative implemented Giftnote before?

Yes. Their Giftnote work is live across Ninja Kitchen and Shark Clean in Australia and New Zealand, so the integration is known rather than exploratory.

Shopify Platinum Partner
Global

Australian brands where storefront experience is the competitive advantage.

Visit website

Last verified 8 September 2026

Our verdict

Process Creative lead with design and build the gifting experience to convert. They have shipped Giftnote across brands including Ninja Kitchen and Shark Clean in Australia and New Zealand, so the integration work is known rather than exploratory. Their retention and merchandising integrations across Klaviyo, Recharge, Yotpo, LoyaltyLion, Searchspring and Nosto mean the gift order does not stop at the thank-you page.

Gifting signal

Design-led storefront work with a full retention stack; the gift-sending experience is a design problem first.

Strengths

Live Giftnote implementations across AU and NZ retail brands
Gifting experience designed and built into the storefront, not bolted on
Integrations with Klaviyo, Recharge, Yotpo, LoyaltyLion, Searchspring and Nosto
CRO on the gifting path, from message entry through to checkout completion
Sydney based and working in market for Australian brands

Watch out

Process lead with design, so they suit brands where storefront experience is a differentiator rather than those looking for the cheapest functional build.

The details

Everything below is taken from publicly published sources.

Founded: 2007
Parent group: Independent

Specialisms

Design & UX
Development
CRO
Branding
Migration

Named clients

Bondi Sands
LARK
MCM House
Cygnett
Tropeaka
Ninja Kitchen
Louise Jean

Published case studies

Where Process Creative fit in a gifting programme

Process Creative have already shipped Giftnote. Their work is live across Ninja Kitchen and Shark Clean in Australia and New Zealand, which means the integration is known rather than exploratory — a meaningful difference when the build lands in a Q4 code freeze.

Sydney-based and nineteen years into ecommerce, they lead with design. For gifting that matters more than it sounds, because the gift-sending moment is a design problem first: how the option is surfaced, how much friction the message field adds, and whether the whole thing feels like part of the brand or like an app.

What makes them a good fit

Their integration coverage runs across Klaviyo, Recharge, Yotpo, LoyaltyLion, Searchspring and Nosto, so a gift order does not stop at the thank-you page. The recipient can be routed into lifecycle, loyalty or reviews depending on what the brand already runs.

They work with Bondi Sands, LARK, Cygnett and Tropeaka among others, and hold Shopify Platinum status. They lead with design rather than competing on price, so they suit brands where the storefront experience is a genuine differentiator rather than those looking for the cheapest functional build.