Question 1

What do I get on the free plan?

Accepted Answer

The free Gift Audit plan shows what share of your orders are gifts, how your gift order value compares with other orders, your potential giftable revenue, and the gifts you might be missing. You can scan any date range for missed gifts. Sending gift messages and gift cards needs Core Gifting or Corporate Gifting.

Question 2

Can I try Giftnote for free?

Accepted Answer

Yes, on the Gift Audit plan. It's free, installs straight from the Shopify App Store, and shows how many of your orders are already gifts. When you're ready to send gift messages and gift cards, upgrade to Core Gifting or Corporate Gifting (Professional). Paid plans then scale with your gift volume: $1 per gift order or gift card, plus a 2% fee on Multi Gift orders on Corporate Gifting. You pay nothing on orders that aren't gifts.

Question 3

How do usage charges work?

Accepted Answer

Core Gifting charges $1 per gift order and $1 per gift card on top of the monthly fee. Corporate Gifting (Professional) charges the same $1 on single-recipient gift orders and gift cards, plus a 2% fee on Multi Gift orders. The free plan has no usage charges. High-volume stores can email support@giftnote.com about volume pricing.

Question 4

Can I pass usage fees on to my customers?

Accepted Answer

Yes, both the $1 charge and the 2% Multi Gift fee. Passing fees on is optional, and most stores choose to cover the $1 charge themselves.

Question 5

Is onboarding included?

Accepted Answer

Yes. Paid plans include complimentary onboarding, and we aim to have your store live within 48 hours. Email support@giftnote.com to request it and accept our Shopify collaborator request so the team can set up your store.

Question 6

What happens if I downgrade to the free plan?

Accepted Answer

Giftnote keeps your data. Gift Audit stays on, the other analytics reports lock, and new gift messages and gift cards pause until you upgrade again.

Question 7

Does Giftnote have any lock-in contracts?

Accepted Answer

No, Giftnote operates on a flexible month-to-month basis. You can upgrade, downgrade, or cancel your plan at any time with no long-term commitments.

Question 8

How long does it take to set up?

Accepted Answer

The Giftnote-side setup typically takes a few hours — widget installation, carrier selection, and integration configuration. The variable is your custom email templates or if you prefer to have your gift notifications sent through your own account with platforms like Klaviyo, Attentive, and more through our integration with these providers. Some brands go live in an hour. Others take up to a week depending on design turnaround.

Question 9

How do messages that arrive on delivery of the gift actually work?

Accepted Answer

Giftnote tracks parcels across 1,500+ carriers worldwide and detects the carrier automatically from the tracking number, so there are no carriers to select. When a gifter chooses On Delivery and the order is fulfilled in Shopify with a tracking number, Giftnote starts monitoring it. When the carrier marks the parcel delivered, the branded email and SMS go to the recipient. If you would rather the message land before the parcel, On Fulfillment sends it when the order ships.

Question 10

Is it legal to message gift recipients who haven't opted in?

Accepted Answer

Yes. Gift messages are transactional. They relate directly to a purchase the recipient is involved in — which exempts them from opt-in requirements under GDPR, CASL, and CAN-SPAM. Klaviyo validates this through their transactional approval process before your flows go live.

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Gift Audit (Free)

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Gift Audit (Free)

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