Does thehopefactory work with Giftnote?

Yes. They are a Shopify Premier Partner who build the gifting experience into the theme, with Australian carrier and tax requirements accounted for from the start.

Does thehopefactory run marketing as well?

No. They focus deliberately on Shopify design, build and growth, and do not run ads or email. Pair them with a lifecycle partner to own the recipient flows.

All agency partners

thehopefactory

Shopify Premier Partner
Australia & New Zealand

Australian retail brands who need the gifting build to respect local logistics.

Visit website

Last verified 8 September 2026

Our verdict

Australian gifting has local mechanics that catch people out: carrier cutoffs before Christmas, GST on gift orders, and a retail calendar that peaks hard in December. thehopefactory are a Shopify Premier Partner who have delivered 450+ Australian brands since 2008 and build the gifting experience with those constraints already accounted for. They focus on Shopify design, build and growth, so pair them with a lifecycle partner to own the recipient flows.

Gifting signal

Premier-tier build depth with checkout extensibility, which is where gifting options get added.

Strengths

Shopify Premier Partner, the top tier, delivering Australian retail since 2008
Australia Post and StarTrack integration, including delivery timing on gift sends
GST and AUD multicurrency handled correctly on gift orders
Gifting experience designed and built into the theme
Clients including Jo Mercer, Robert Gordon, Patagonia and Welcome to Country

Watch out

They focus on Shopify design, build and growth, and deliberately do not run ads or email. Pair them with a lifecycle partner to own the recipient flows.

The details

Everything below is taken from publicly published sources.

Founded: 2008
Parent group: Independent

Specialisms

Development
Design & UX
Migration
CRO
Store Setup

Named clients

Jo Mercer
Robert Gordon
Cancer Council
Patagonia
Wittner
Axil Coffee
Tontine
Welcome to Country

Published case studies

Where thehopefactory fit in a gifting programme

Australian gifting has local mechanics that catch people out. Carrier cutoffs before Christmas are hard deadlines, GST applies to gift orders in ways that are easy to get wrong, and the retail calendar peaks harder and later than in the US. A build that ignores those details works fine in testing and fails in December.

thehopefactory are a Shopify Premier Partner who have delivered more than 450 Australian brands since 2008. Australia Post and StarTrack integration, GST handling and AUD multicurrency are routine rather than discovery work, which is the whole point of engaging a local specialist for a seasonal build.

What makes them a good fit

They work with Jo Mercer, Robert Gordon, Cancer Council, Patagonia, Wittner and Welcome to Country, and hold the top Shopify partner tier. Their published work includes results such as a 233% revenue increase for Robert Gordon.

They focus deliberately on Shopify design, build and growth and do not run ads or email. For gifting that means they will build the experience and the delivery timing properly, and you should pair them with a lifecycle partner to own the recipient flows afterwards.